Process a greater number of orders in real time, increasing customer satisfaction and your sales figures.
For those buyers who order via email, cut the manual keying and automate with CloudTrade Intelligent Ordering, delivering straight-through no-touch order processing.
It captures the order details from the email attachments and the email body text with 100% accuracy and validates the data, like a human, by cross checking against stock, product numbers and checking addresses, before augmenting the data and submitting this automatically into your Sales Order Processing system, ERP or CRM.
As orders are submitted 24/7 and in real-time, the speed of processing is vastly increased, processing more orders in a shorter time and offering a greater number of customers next day fulfillment, bringing better service and improved customer satisfaction.
Arco, UK's leading supplier of safety equipment
CloudTrade’s Intelligent Ordering processes orders in real-time while using human intelligence to check the orders, ensuring 100% data accuracy.
Step 1. Buyer sends an email
Buyer emails the purchase order on a PDF (or any other human readable format) to a dedicated email address, such as orders@abcbusiness.com
Step 2. Data is captured
CloudTrade Intelligent Ordering captures the data from the email and its attachments
Step 3. Validated and checked
The data is extracted, using human intelligence replication, the data is validated, checking against Stock Lookups, Stock Keeping Unit (SKU), delivery address checks, etc. enabling automatic processing in your system and reducing order errors, cost of returns or delivery failures.
Step 4. Automatically submits the data
The data is now automatically submitted into the ERP, Sales Order Processing System or CRM, in a system readable format. The original document is archived for reference.
Step 5. Errors are flagged
Any orders which have missing or incorrect information are flagged and either sent to the Sales Order Management Portal to be reviewed, or to
your help desk for manually keying. Actions could include being sent back to the customer, rejected or corrected to fulfil order criteria.
Data capture can be tailored depending on business and system integration requirements.
