Automate and grow your revenue
Process a greater number of orders in real time, increasing customer satisfaction and your sales figures.
Remove manual processing of inbound orders
For those buyers who order via email, cut the manual keying and automate with CloudTrade Intelligent Ordering, delivering straight-through no-touch order processing.
It captures the order details from the email attachments and the email body text with 100% accuracy and validates the data, like a human, by cross checking against stock, product numbers and checking addresses, before augmenting the data and submitting this automatically into your Sales Order Processing system, ERP or CRM.
As orders are submitted 24/7 and in real-time, the speed of processing is vastly increased, processing more orders in a shorter time and offering a greater number of customers next day fulfillment, bringing better service and improved customer satisfaction.
Intelligent Ordering benefits you
and your customers
- 100% accuracy of orders details guaranteed
- Automatically enters ERP in real-time
- Faster order processing
- Extended sales order cut-offs
- Remove error-prone manual input
- Straight-through, touchless order processing
- Replicates human intelligence to correct orders
- Address validation and stock look-ups, reducing cost of return
- Intervention screen for quick resolution of discrepancies
- Full audit trail/visibility of the order status
- Multiple languages covered
- Time-saving for the customer, without duplication or entering into a portal
- Increasing customer satisfaction and delivering better service
"CloudTrade has made a big difference to our business, it makes processing quick and accurate."
Arco, UK's leading supplier of safety equipment
How does Intelligent Ordering work?
CloudTrade’s Intelligent Ordering processes orders in real-time while using human intelligence to check the orders, ensuring 100% data accuracy.
Step 1. Buyer sends an email
Buyer emails the purchase order on a PDF (or any other human readable format) to a dedicated email address, such as firstname.lastname@example.org
Step 2. Data is captured
CloudTrade Intelligent Ordering captures the data from the email and its attachments
Step 3. Validated and checked
The data is extracted, using human intelligence replication, the data is validated, checking against Stock Lookups, Stock Keeping Unit (SKU), delivery address checks, etc. enabling automatic processing in your system and reducing order errors, cost of returns or delivery failures.
Step 4. Automatically submits the data
The data is now automatically submitted into the ERP, Sales Order Processing System or CRM, in a system readable format. The original document is archived for reference.
Step 5. Errors are flagged
Any orders which have missing or incorrect information are flagged and either sent to the Sales Order Management Portal to be reviewed, or to
your help desk for manually keying. Actions could include being sent back to the customer, rejected or corrected to fulfil order criteria.