Automate and grow your revenue

Process a greater number of orders in real time, increasing customer satisfaction and your sales figures.

Remove manual processing of inbound orders

For those buyers who order via email, cut the manual keying and automate with CloudTrade Intelligent Ordering, delivering straight-through no-touch order processing.

It captures the order details from the email attachments and the email body text with 100% accuracy and validates the data, like a human, by cross checking against stock, product numbers and checking addresses, before augmenting the data and submitting this automatically into your Sales Order Processing system, ERP or CRM.

As orders are submitted 24/7 and in real-time, the speed of processing is vastly increased, processing more orders in a shorter time and offering a greater number of customers next day fulfillment, bringing better service and improved customer satisfaction.

Intelligent Ordering benefits you
and your customers

  • 100% accuracy of orders details guaranteed
  • Automatically enters ERP in real-time
  • Faster order processing
  • Extended sales order cut-offs
  • Remove error-prone manual input
  • Straight-through, touchless order processing
  • Replicates human intelligence to correct orders
  • Address validation and stock look-ups, reducing cost of return
  • Intervention screen for quick resolution of discrepancies
  • Full audit trail/visibility of the order status
  • Multiple languages covered
  • Time-saving for the customer, without duplication or entering into a portal
  • Increasing customer satisfaction and delivering better service

"CloudTrade has made a big difference to our business, it makes processing quick and accurate."

Arco, UK's leading supplier of safety equipment

  • Better Customer Service

    Process orders quicker and offer a better experience

    With CloudTrade Intelligent Ordering, there is no change in process for buyers, they simply submit an email with a PDF (generated by their P2P systems) and CloudTrade Intelligent Ordering does the rest.

    With CloudTrade Intelligent Ordering, there is no change in process for buyers, they simply submit an email with a PDF (generated by their P2P systems) and CloudTrade Intelligent Ordering does the rest.

  • Eliminate manual input

    Straight-through processing with no touch, freeing up your team for other areas

    Automating email orders with CloudTrade Intelligent Ordering, guarantees 100% processes in real-time (quicker than manual entry) and frees up your team to focus activities elsewhere.

    Automating email orders with CloudTrade Intelligent Ordering, guarantees 100% processes in real-time (quicker than manual entry) and frees up your team to focus activities elsewhere.

  • Deliver higher revenue

    Process more orders in real time, no longer limited by the size of your processing team

    An increase in orders, extended sales cut-off times and increased customer satisfaction all contribute to better revenue potential and profits.

    An increase in orders, extended sales cut-off times and increased customer satisfaction all contribute to better revenue potential and profits.

How does Intelligent Ordering work?

CloudTrade’s Intelligent Ordering processes orders in real-time while using human intelligence to check the orders, ensuring 100% data accuracy.

Step 1. Buyer sends an email

Buyer emails the purchase order on a PDF (or any other human readable format) to a dedicated email address, such as orders@abcbusiness.com

Step 2. Data is captured

CloudTrade Intelligent Ordering captures the data from the email and its attachments

Step 3. Validated and checked

The data is extracted, using human intelligence replication, the data is validated, checking against Stock Lookups, Stock Keeping Unit (SKU), delivery address checks, etc. enabling automatic processing in your system and reducing order errors, cost of returns or delivery failures.

Step 4. Automatically submits the data

The data is now automatically submitted into the ERP, Sales Order Processing System or CRM, in a system readable format. The original document is archived for reference.

Step 5. Errors are flagged

Any orders which have missing or incorrect information are flagged and either sent to the Sales Order Management Portal to be reviewed, or to
your help desk for manually keying. Actions could include being sent back to the customer, rejected or corrected to fulfil order criteria.

Data capture can be tailored depending on business and system integration requirements.

CloudTrade 2020 CloudTrade 2020

Find out how Intelligent Ordering can help your business

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Download our guides

We’ve produced resources to help you find out about e-invoicing and how to choose what is the right solution for you business. To view all of our resources, click on the link below.